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Support

Kiingo AI for Zoom

Getting Help

We're here to help you get the most out of Kiingo AI for Zoom. If you're experiencing issues or have questions, use the resources below to get in touch with our team.

Contact Support

For technical issues, account questions, or general inquiries about the Kiingo AI for Zoom integration:

  • Email: support@kiingo.com
  • Response time: We aim to respond to all support requests within one (1) business day.

Common Issues

Connection and Authorization

  • Cannot connect to Zoom: Ensure you are logged into your Zoom account and have the necessary permissions to authorize third-party applications. Try disconnecting and reconnecting the Application from your Zoom App Marketplace settings.
  • Authorization expired: Zoom OAuth tokens may expire periodically. Re-authorize the Application through the Zoom App Marketplace to restore the connection.
  • Insufficient permissions: Some features require specific Zoom scopes (e.g., cloud recording access). Verify the Application has been granted all requested permissions during authorization.

Recordings and Transcriptions

  • Recordings not appearing: The Application processes cloud recordings only. Ensure cloud recording is enabled in your Zoom settings. Local recordings stored on your device are not accessible through the Zoom API.
  • Transcription errors: Automated transcription uses AI speech recognition, which may produce inaccuracies, especially with technical jargon, accents, or poor audio quality. Transcriptions should be reviewed and edited as needed.
  • Missing meetings: The Application can only access recordings from meetings that occurred after authorization. Historical recordings prior to connecting may not be available depending on your plan.

Account and Billing

  • Manage your subscription: Contact support@kiingo.com for billing inquiries, plan changes, or cancellation requests.
  • Disconnect the Application: You can disconnect Kiingo AI for Zoom at any time from the Zoom App Marketplace or your Zoom account settings under Installed Apps.

Data and Privacy

For questions about how we handle your data, or to exercise your privacy rights (access, deletion, correction), please refer to our Privacy Policy or contact us at privacy@kiingo.com.

Report a Security Issue

If you believe you've discovered a security vulnerability in the Application, please report it to security@kiingo.com. We take security reports seriously and will investigate promptly.

Legal